Ordering on line was great. However getting my order was a fiasco. I gave it a few extra days as I ordered around the Thanksgiving holiday. When I didn't receive it I reached out to Customer Service on 12/4/2025. I received a reply that same day that the order was showing pending. A second email stated you were using a new carrier (Sonic) and they could not yet track my order. I reached out to Customer Service again on 12/12/25 as the tracking that finally showed up said the order was picked up on 12/3/25. Customer Service responded on 12/15/2025 they reached out to the carrier and was told Sonic had trouble delivering my package because a gate code was required. EVERY delivery service should know how to follow the instruction on a gate code. I never received any notice that Sonic attempted to deliver. I did not have time to respond to that email and received a phone call later from your Customer Service and the gal said basically the same thing as the email. I asked if Sonic followed the directions on the key pad at the gate. She was not sure. I explained my thoughts about the new delivery vendor (Sonic). It makes no sense that they could not access me through the key pad. Did they even try? I will give Tobacco General one more try and if I run into the same problem will be finding a new source for my tobacco supplies.
